Returns

We do our best to ensure a smooth and secure ticketing experience for all our customers.
Please review the following rules regarding returns, exchanges, and refunds.

Event tickets

All ticket sales are final.
According to the event organizer’s policy, tickets cannot be refunded or exchanged once the purchase has been completed – unless the event is cancelled or rescheduled.

In such cases:

• You will be automatically informed by email about the changes.
• If the event is cancelled, you will receive a full refund to the same payment method used during purchase.
• If the event is rescheduled, your ticket will remain valid for the new date. If you can’t attend, you may request a refund within the deadline specified in the email notification.

Gift cards & merchandise

Gift cards and promotional vouchers are non-refundable once issued.
For physical products (e.g. merchandise, collector’s tickets), returns are accepted within 14 days of delivery, provided that the items are unused and in their original packaging.

Processing time

Refunds are processed within 7–14 business days after approval.
The time it takes for the funds to appear on your account depends on your bank or payment provider.

Need help?

If you have any questions regarding your order or refund eligibility, please contact our support team:
hello@tdvticketstore.com